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We will try our best to respond in 3-4 buisness days
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Return & Exchange policy
To exchange products, email lara@avestaequestrian.com, or submit a form!
Returns
- Items may be returned within 14 days of delivery/purchase.
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- Products must be unused, unworn, unwashed, and in original condition with tags attached.
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- Proof of purchase (receipt or order confirmation) is required
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- Shipping fees are non-refundable.
Non-Returnable Items & Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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- Approved refunds will be processed to your original method of payment within 7–10 business days.
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- Sale, clearance, or final-sale items cannot be returned or exchanged.
Exchanges
- Exchanges are accepted within 14 days of delivery/purchase.
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- Exchanges are subject to product availability.
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- If the item requested is unavailable, you may choose another product of equal value or request a refund.
Return Shipping (for online orders)
- Customers are responsible for return shipping costs unless the item received is defective or incorrect.
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- We recommend using a trackable shipping service to ensure your return reaches us safely.
Shipping Information
International Shipping
- Items are shipped within 3-4 weeks
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- Price of shipping is dependent on quantity of products purchased
Local Shipping
- Items are shipped within 3-5 business days
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- Fixed shipping cost for any quantity of products